In part one of our three part series, we found out that in most cases, "The Ultimate Parts Manager" came up through the ranks, working in the Parts Department. In my opinion, nothing can replace "on the job" training and experience.
We also discovered that this Parts Manager has received the proper education along the way to manage the business aspects of the Parts Department. The skills, ability and knowledge attained along with the desire to succeed have set a strong foundation for "The Ultimate Parts Manager".
This strong foundation, combined with the proper "belief system" is now a recipe for success. The only missing ingredient now is finding out what type of person or "personality traits" seem to be common in this individual.
In part two, we will take an in depth look at some of these personality traits and behavior patterns. Keep in mind that even though certain personality traits seem to accompany most Parts Managers, it doesn't necessarily mean that any particular personality trait or behavior pattern is a requirement for success.
In my opinion, "The Ultimate Parts Manager" has to be a critical thinker with more of an inward personality. They tend to be very accurate and have specialized skills, while being diplomatic and consistent. They also tend to be cautious and hold themselves to a high standard.
In comparison, I've always equated or compared this personality type right along with accountants, engineers, airline pilots or even corporate CEO's as attention to detail is a prerequisite to success.
This systematic approach and precise thinking is critical in managing the dealer's parts inventory as well as maintaining a healthy return on investment. Providing customers a high level of service and having the right part the first time is no accident.
Now that we have "dissected" this core personality for the most part and quite honestly, many Parts Managers seem to have many of the above personality traits. Although, I believe that there are a few other personality traits critical to the success of "The Ultimate Parts Manager".
In my opinion, what separates the average Parts Manager from "The Ultimate Parts Manager" is that there are other personality traits not commonly found in most people in the Parts Manager position.
"The Ultimate Parts Manager" also has some "outward" or "extroverted" personality traits which are much more direct. These added personality traits allows "The Ultimate Parts Manager" to interact with others much more efficiently.
These outward and direct behavior patterns include leadership skills, goal setting and a "take charge" ability without fear. They are always looking for new opportunities and are visionary and willing to try new things, never afraid of change and in the end, desired results are always expected.
As you can see, "The Ultimate Parts Manager" is the complete package and is unique in nature. The combination of "direct" and "indirect" personality traits allows the ability to shift the personality when necessary depending on the environment.
Now that we have all the ingredients to success, what happens next with "The Ultimate Parts Manager"? Where does the road lead to and what can we expect? It doesn't end here as we have more next month when we conclude our three part series on "The Ultimate Parts Manager"!
Dave Piecuch is the Vice President of Automotive Consultants Group Inc. and is the Head Coach for Smart PartsTM. The only "Results Based" High Return Training, Coaching, and Consulting company in the world! Dave can be reached at Cell 786-521-1720 or E-mail at dave@smartservicetraining.com Vist our Website at www.smartpartstraining.com
